Currently we do not ship internationally. We accept orders from Malta and Gozo.

Once an order is placed, it may take up to 1-5 business days to be processed. After it has been process, you will receive a notification by email.

Delivery takes place between 2 to 5 business days. One may decide to pick up the order and this will be in less time.

If your order has not already been shipped, we can fix that for you! Please email us at thesweetscentmalta@gmail.com as soon as possible with your order number and the correct shipping address. If the order has shipped, we are not responsible for missing orders sent to incorrect or undeliverable addresses provided by the customer. 

We offer a 14 days return policy after you receive your order (exceptions may apply). To be eligible, the products must be in the same condition as received, unused, in its original packaging and the free gits included in your order must also be returned in the same condition as received. The materials required and the shipping cost are at the customer charge. To make your return request, please send an email at thesweetscentmalta@gmail.com

Once we receive and confirm that your order is eligible for return, you will be automatically refunded in the same payment method you previously choose at the checkout and an email confirmation will be sent.

Once it has been processed on our end, a credit card refund can take several days to process since it has to go through the credit card networks. Depending on your credit card issuer and the merchant, the refund process generally ranges between 5 to 16 business days.

Soy Wax is non-toxic and cleaner-burning being made with no toxins, carcinogens, or pollutants which means our candles are less likely to trigger allergies.  As a vegetable-based wax, it does not give off any harmful byproducts or produce black soot that can stain walls and curtains like the other leading waxes. 

Soy Wax is Natural, Renewable and Vegan derived from the soybean. This wax is a hydrogenated vegetable oil that turns into a solid at room temperature. You can even make your own soy wax from soybeans at home

Wood wicks provide a soothing crackle to emulate a gentle fireplace! They also release a stronger scent throw without being overwhelming.

It is not unusual for soy candles to have cracks or rough tops after burning. This is another natural occurrence with soy wax. This occurs because the hot wax is cooling at different rates of speed. This is a good indication that you have a 100% natural soy wax candle and not a candle mixed with other waxes or additives.

When the top of the wax has a crystalline, white-ish color coating, we refer to this as ''frosting'' or ''blooming''. Frosting is a natural characteristic of soy and it is one way that a customer can tell if their candle is really made with pure, all-natural soy wax.

Frosting does not affect the scent throw or the burning properties of the candle – it is just a particular crystal growth that can form on the top and sides of the candle.

To minimise frosting, try to keep your candle out of direct sunlight and fluorescent lighting. Changes in temperature when the candle is being cooled can also cause frosting. While these tips may help, it is almost impossible to completely control frosting – it is just one of the beautiful and natural features of this wonderful wax.

Can be a little more trickier on the first burn as the wick has never been lit before but the best technique is to tilt it on the angle and let the flame draw across the length of the wick. When lighting for the first time, burn the candle until wax melt across the entire surface. This will prevent tunnelling and create an even burn for the duration of the candle's life.

Don’t worry this happens to the best of us! If your candle lights for a short period of time, simply use a napkin to soak up the melted wax and it’ll go back to normal. If your candle is not lighting at all, scrape off some of the wax around the wood and try lighting it again. The wax is the fuel to the wick, and there is just too much fuel for the candle to catch.

Leaving a wick long means that you'll have a larger flame, which will melt more wax and give the candle more fuel.This larger amount of fuel can lead to incomplete combustion, which in turn creates more soot, making your candle container black and dirty. Your candle will also last less longer that our approximated burning time which have been calculated by trimming the wicks. 

You can cover the top of your candle with tinfoil and cut an opening on the top roughly 1″ wide, or small enough that tinfoil remains above the candle. Carefully light the candle and let it burn for a few hours. Once the burn completes, the tunneling should be smaller than before. As candles has ''wax memory'', this is why it is important that when you burn your candle (especially for the first time), to let it burn until the wax melt across the entire surface. This will prevent tunnelling and create an even burn for the duration of the candle's life.

Over time, an unlit candle's scent may begin to degrade due to the slow evaporation of fragrance oil molecules from the wax into the air. This scent degradation occurs very gradually, almost unnoticeable for the first year. If you are not ready to burn your candle, rest assured that there are things you can do in order to prevent this;

• Keep your candles away from direct sunlight and other harsh lights, especially near windows.
• Always make sure to place the lid on top or the dust cover in order to preserve the fragrance longer.
• Keep your candle in a dark, cool place and avoid areas with high humidity, moisture, or sudden changes in temperature.

Following these steps can help to extend the life of your candle, though it’s generally recommended to burn your candles within a year of unpacking them for the best experience​​.

Yes! Due to the nature and material of the concrete that we use, it is normal to see discoloration on the inside of the vessels.

The end of your cotton/wood wick candle does not necessarily mean the end of your jar! In fact, our jars has been thoughtfully handmade and designed has a multifunctional piece for your home.

How to clean your jar
Pour boiling water into the vessel and let it sit until the water has cooled completely. Use a spoon to remove the remaining wax and you might have to pull out the wick. Discard the water and the wax. Wipe the vessel clean with a warm cloth or paper towel and let dry completely.

How to reuse your jar
〰 Can become a tealight holder
〰 Pen & pencil holder for your desk.
〰 Display flowers, greenery or even as a plant pot.
〰 Bathroom storage for your cotton rounds and Q-tips.
〰 Organizer for your toothbrush, makeup brushes, or self-care products.

When the oils soak into the reeds, it diffuses into the air through evaporation – giving the room its fragrance. You can add it in any room of your home that you wish to have a burst of fragrance when you walk buy. Our flower reed diffusers are perfectly suitable for entryways, bathrooms, offices and more!

Our flower reed diffusers last up to 6 months! Reeds should optimally be replaced every 12 weeks to maintain their effectiveness in diffusing scent.

Place a single wax melt in the well of your electric wax melt warmer or ceramic dish of your wax burner and light an unscented tealight below. Once the wax is warm, it will melt and spread fragrance. Add more melts if needed.

If your wax warmer is not on and the wax has hardened, it is easier to remove the melts by turning the warmer back on or relighting the tealight for 10-30 seconds so the wax loosens in the dish as it is easier to remove as a solid piece. Apply a light amount of pressure to the melt and and the melt should pop out in a semi solid form. Be sure to wipe away any excess with a paper towel.

Wax melts are sensitive to light and temperature, you can avoid your wax melts from cracking and melting by storing in a cool, dry place, away from direct sunlight. Keep your wax melts dust free by keeping the extra wax in there clamshells or back in the sealed packaging dispatched to you in.